Return and Refund Policy

We hope you are happy with your Portable order. If you change your mind, you may request a return within 14 days of receiving your order.

To request a return, contact us at portable.store@outlook.com with your order number and reason for the return. Items sent back without first requesting a return may not be accepted.

After notifying us, then being approved, you have a further 14 days return the item back.

Return Conditions

To qualify for a change-of-mind return, the item must be:

• Unused and in its original condition
• In its original packaging where reasonably possible
• Returned with any accessories or parts supplied

You may inspect the item as you would in a physical shop. However, we may reduce the refund if the item has been used or handled beyond what is reasonably necessary to inspect it.

Return Postage

Customers are responsible for return postage costs when returning an unwanted item. We recommend using a tracked service, as we cannot process the return until it has been received.

Once your return has been approved, we will email you the correct return address, return instructions and a return postage label.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, faulty, incorrect or materially different from its description, contact us promptly at portable.store@outlook.com with your order number and clear photographs or videos.

Where the item is faulty, damaged or incorrect, Portable will arrange an appropriate solution in accordance with your legal rights. This may include a replacement, refund and reasonable return costs where applicable.

Items That Cannot Be Returned

The right to cancel may not apply to:

• Personalised or custom-made products
• Sealed hygiene products after the seal has been broken
• Items that cannot be returned for health-protection reasons after being opened

This does not affect your rights if an item is faulty, damaged or incorrectly supplied.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item or receiving acceptable evidence that it has been sent back, where applicable.

When legally required, we will also refund the original standard delivery charge. Additional delivery costs for an upgraded delivery method are not refundable.

Your bank or card provider may require additional time to display the refund.

Order Cancellations

Contact us immediately if you need to cancel or change an order. We cannot guarantee changes after an order has entered processing. Your legal cancellation rights are unaffected.

Contact

For return or refund questions, email portable.store@outlook.com.