Frequently Asked Questions

Orders & Shipping

How long does delivery take?

UK orders are typically delivered within 5-18 working days. International delivery times vary by destination — please allow 28 working days.

Do you offer free shipping?

We offer free standard shipping on UK orders over a certain threshold. Check our shipping page for the latest details.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a confirmation email with a tracking link.

 

Products

Are your products compatible with all devices?

Our portable accessories are designed to be universally compatible wherever possible. Each product page lists specific compatibility details — we recommend checking before purchasing.

Do your products come with a warranty?

Yes, all products come with a 60-days warranty against manufacturing defects. Please contact us if you experience any issues. 

 

Returns & Refunds

What is your returns policy?

We accept returns within 30 days of purchase, provided items are unused, undamaged and in their original packaging. Please visit our Returns page or contact us to start a return.

How long do refunds take?

Once we receive your return, refunds are processed within 5–10 working days back to your original payment method.

 

Contact Us

How can I get in touch?

You can reach our team via the contact form on our website or by emailing us directly. We aim to respond within 5 working day.